An independent reference. Amber Almanac is not CityPASS’s customer service team. The number above belongs to the company; we do not connect or forward calls.
Before sending a request to CityPASS, check the channel and any region noted beside it. Record the dates and the hotel, activity or seller shown on the confirmation. A directory entry does not give its publisher access to a customer account.
Daily 9am–7pm ET; holiday hours may differ
CityPASS provides telephone, messaging and a help center for its tickets. Ticket delivery, an attraction reservation and a request to refund a pass are separate actions with their own instructions.
Do not put passport details or a traveller’s full itinerary in a public review.
Record the dates and the hotel, activity or seller shown on the confirmation.
Identify who accepted payment before asking to change a booking.
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Contact dates belong to individual routes. A newer editorial update does not mean every contact was rechecked on that day.
Entry edited 2026-10-25