An independent reference. Amber Almanac is not Preferred Hotels & Resorts’s customer service team. The number above belongs to the company; we do not connect or forward calls.
When choosing a Preferred Hotels & Resorts contact, distinguish a general question from a case already in progress. Confirm amendment conditions and the complete price before agreeing to a change. The company’s own process governs the information you send after leaving this page.
Preferred Hotels & Resorts publishes a US hotel-reservations line and a separate number for residences. An issue at an individual property or with an I Prefer member account may need a different contact. Keep the hotel name and booking seller visible when choosing whom to approach.
Membership benefits and Reward Certificate redemption. This is distinct from the general hotel-reservations line.
Choose the relevant membership or account topic in the official support form.
Record the dates and the hotel, activity or seller shown on the confirmation.
Identify who accepted payment before asking to change a booking.
Confirm amendment conditions and the complete price before agreeing to a change.
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Contact dates belong to individual routes. A newer editorial update does not mean every contact was rechecked on that day.
Entry edited 2026-10-25